Conflict is an inevitable part of work. We've all seen situations where people with different goals and needs have clashed, and we've all witnessed the often intense personal animosity that can result. As you'll learn in this article and video, the fact that conflict exists, however, is not necessarily a bad thing.
Conflict Resolution - Management Training From MindTools.com.
Professionals who want to resolve conflict within the team they manage. Couples who have decided to divorce, separate, or restructure their families Business partners disagreeing over ownership, management style, or growth. Neighbors arguing about property lines. Families making decisions about aging parents. LEARN MORE.Getting into conflicts, whether with your colleagues or family members, can be a real source of stress. This free online course on Conflict Management and Negotiation will give you an overview of the main conflicts that occur at work and at home, discuss the reasons why conflicts arise, and teach you important conflict management methods.Conflict Transformation seeks to exceed the goals of Conflict Management and Conflict Resolution, moving beyond the problems and toward a healthy development of relationships between individuals and communities. To begin, look at the chart provided to see some of the differences between Conflict Resolution and Conflict Transformation. (7).
More significantly for the longer term, the research also confirms that more employers are now using mediation skills to develop their conflict management capability. The two case studies highlight the shift in approach being adopted by enlightened employers towards greater informality in managing conflict.Conflict Management Techniques and Best Practices. Techniques below aim to help managers to understand the complexities of conflict management. 1. Be aware of conflict 2. Take a considered and rational approach to conflict 3. Investigate the situation 4. Decide how to tackle the conflict 5. Let everyone have their say 6.
